Terms & Conditions of purchase
Updated as of August 11, 2023
1. Introduction
Welcome to Valiryo, the specialized brand in body drying that has developed a range of products to facilitate easier, hygienic, and relaxing drying experiences, along with environmental benefits. These Terms and Conditions of Purchase establish the legal terms and conditions under which you can make purchases on our website. Our mission is to provide you with quality products and exceptional service. These Terms are designed to ensure a fair, transparent, and secure shopping experience for both you and us. If you have any questions about these Terms, feel free to contact our support team through the contact area.
By making a purchase in our store, you agree to comply with these Terms and the related policies described on the website. We recommend that you carefully read these Terms before making a purchase, as they contain important information about your rights and obligations as a customer. If you do not agree with any part of these Terms, we advise you not to use our website for making purchases. Additionally, please be aware that these Terms may be updated from time to time, so we recommend checking this page periodically to stay informed about any changes.
2. Products and Descriptions
We diligently work to provide accurate and comprehensive descriptions of each product to assist you in making informed decisions. These descriptions include technical specifications, key features, and high-quality photographs and videos that allow you to visualize the product from different angles. However, please note that images may vary slightly from the actual product due to differences in color representation on different devices. Despite our efforts to maintain information accuracy, there may occasionally be typographical or other errors in product descriptions. If you have any specific questions about a product, feel free to contact us through the contact area.
-
Product Availability
We strive to keep the availability of our products up to date, as we are also the direct manufacturer of these products. However, there are instances where demand may exceed our expectations and products may temporarily be out of stock. In such cases, we will inform you as soon as possible about the estimated availability or provide you with similar alternatives if feasible, or if necessary, cancel the order and initiate a refund.
3. Product Prices
At Valiryo, we believe in transparency and clarity regarding the prices of our products and payment options. The prices of our products are clearly indicated on each product page and are displayed in the corresponding local currency or, alternatively, in euros or US dollars for those countries where we do not yet operate in their national currency. Prices always include all applicable taxes and fees unless otherwise stated. We strive to keep our prices up to date and accurate, but occasional typographical errors or other factors may affect prices. In the event of a pricing error on a product you have purchased, we will notify you as soon as possible and provide you with the option to either confirm your order at the correct price or cancel it.
4. Payment Methods
We accept a variety of secure payment methods for your convenience. These methods may include credit cards, debit cards, and other online payment options. During the payment process, you will be provided with a list of available payment methods for your region. Please ensure that you provide accurate and up-to-date information when making your purchase to ensure a smooth payment process. If you encounter any issues while making your payment or wish to explore alternative payment methods, you can reach out to us directly at info@valiryo.com, and we will respond promptly during our regular working hours.
-
Payment Process
Once you have selected the products you wish to purchase and provided shipping information, you will be directed to the payment page where you can review and confirm your order. At Valiryo, we offer you a secure and reliable shopping experience through the use of Stripe, a globally recognized platform for payment processing, ensuring that your transactions are both secure and convenient. Below, we explain how the payment process works through Stripe and why you can trust its security.
-
Payment Through Stripe
When you reach the payment process, you will be redirected to Stripe's secure payment platform. This platform allows you to choose from different payment methods, including credit cards, debit cards, and other methods available in your region, such as payment via the Klarna platform. Follow these steps:
-
-
Choose your preferred payment method and complete the required details.
-
Follow Stripe's instructions to confirm and finalize the payment.
-
You will receive confirmation of your payment once the payment has been successfully processed.
-
Stripe manages all technical and security aspects related to payment processing, ensuring a seamless and secure experience for our customers. Stripe is highly committed to the security of your data and the protection of your transactions. It employs advanced encryption and security technologies to ensure that your personal and financial information is safeguarded throughout the entire payment process. Your data is transmitted securely and stored in accordance with the highest industry security standards. Stripe is widely recognized globally for its reliability and security in online payment processing. Its presence in numerous markets and the trust it has earned from customers and merchants demonstrate its commitment to excellence in online payment management. At Valiryo, your security is our priority. By choosing Stripe as the payment platform, we ensure you a reliable and secure shopping experience. If you have any questions or concerns about the payment process, feel free to contact us. After completing the payment, you will receive an order confirmation via email, along with transaction details.
5. Shipping and Deliveries
At Valiryo, we strive to provide you with an exceptional shopping experience from the moment you place your order until you receive your products in your hands. Once you have placed your order, our team will start working to process it within the next 24 business hours, from Monday to Friday. This means that you will receive a shipping confirmation within that timeframe. Please note that we do not ship on weekends and holidays.
The delivery time for your order may vary depending on the country to which the shipment is being made; however, this is typically between 2 and 5 business days. Generally, we ship from our headquarters in Spain, but it may happen that in your region, the shipment is handled by our local Valiryo branch. Once your order has been shipped, you will receive a tracking number that allows you to trace the status and location of your package in real time. The transport company will also provide you with an estimated delivery date, giving you a clear idea of when you can expect to receive your products.
Additionally, along with the shipping confirmation, Valiryo will provide you with the necessary information about the shipping process to your geographical area. At Valiryo, we are dedicated to ensuring your products reach you safely and in a timely manner. If you have specific questions about shipping and deliveries, do not hesitate to contact us through the contact area or by responding to our order confirmation emails.
-
Shipping Destinations
We ship to destinations worldwide, ensuring our products reach you no matter where you live on any continent. However, due to logistical restrictions caused by political or conflict situations, it may be that we are unable to ship to some very specific locations. If you are uncertain whether we can ship to your country, you can contact us at info@valiryo.com.
-
Shipping Companies
To ensure the quality and safety of our shipments, we collaborate with leading global logistics companies such as DHL or FedEx. These companies have a solid reputation for timely and reliable package delivery worldwide. By relying on these companies, we aim to provide you with a hassle-free delivery experience that you can track in real time.
6. Returns and Refunds
At Valiryo, our goal is your complete satisfaction with the products you purchase from our store. We understand that situations may arise where you wish to initiate a return or request a refund. Please note that some of our products, particularly the body drying column, need to be wall-mounted for testing under typical product usage conditions. This requires installation involving drilling holes in the wall and using various mounting elements (screws, connection plate, etc.). Therefore, it's important to consider this when making your purchase, as although we accept the return of the product, it will cause alterations to your wall. Our body drying column is a highly innovative product that represents a genuine revolution in the way we dry ourselves, offering numerous associated benefits: enhanced hygiene, benefits for your skin, a more relaxing experience, increased bathroom safety, etc. Due to this, we recommend a necessary adaptation period to this revolutionary method of body drying.
Below, we provide detailed information about our return and refund process so that you know how to proceed. Given the innovative nature of our products, Valiryo will implement a broad and flexible return policy, aiming to achieve complete customer satisfaction and enable more people to try and adopt this novel method of drying.
-
Right of Withdrawal
You have the right to exercise your right of withdrawal within a period of 30 natural days from the receipt of your order (delivery date recorded by the transportation company through the shipment tracking number). This is the usual timeframe offered in most countries worldwide in accordance with consumer protection laws, surpassing the legally established 14 natural days within the European Union for exercising your right of withdrawal.
This allows you to return products without providing a reason, provided that the products are in perfect condition and in their original packaging. Therefore, it's essential that you keep the original boxes, as returns will not be accepted in other packaging that doesn't ensure the product's integrity during the return transport. Similarly, Valiryo will not provide boxes for the return under any circumstances.
As previously mentioned, installation is necessary to test the product. Therefore, certain elements required for assembly will become unusable. These will not be considered when assessing the product's return in perfect condition. Conversely, we will verify that the product is free of dents or defects and functions correctly. In the case of a product specifically customized for you, returns will not be possible.
-
Return Process and Conditions
If you decide to exercise your right of withdrawal or wish to return a product for any other reason, please contact us through our website or by email within 30 natural days from the receipt of your order. We will provide you with detailed instructions on how to proceed with the return. Due to the logistical complexity involved in transporting our body dryer, which is voluminous, we will arrange for our regular transportation company to collect it from your residence. You will only need to affix the labels we provide to the boxes and contact the transportation company we indicate to arrange the pickup. Return shipping costs will be borne by the buyer, unless the product is defective or incorrect due to an error on our part. The return cost will be informed and justified with an invoice to the customer, and this amount will be deducted from the refund issued by the company.
-
Refunds
Once we have received and reviewed the returned product, we will proceed to issue the corresponding refund. Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed.
-
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately. Similarly, if you notice that the boxes arrive damaged or dented. It's crucial that you inspect the product's condition as soon as you receive it at your residence to prevent future issues and ensure that the product has arrived correctly and without damage. Once you notify us of the issue, we will provide you with instructions for returning the product and proceed to send a replacement as soon as possible or issue a full refund, including the return shipping costs. At Valiryo, we are committed to your satisfaction and compliance with applicable laws. If you have any questions about the return or refund process, feel free to contact our support team.
7. Cancellations
At Valiryo, we understand that circumstances can change and you may need to cancel an order after placing it. If you wish to cancel an order, we recommend that you contact us as soon as possible. If you cancel an order before it has been processed and shipped, we will process a full refund of the amount you paid for the cancelled product. The refund will be made using the same payment method you used for the original purchase.
If you decide to cancel an order that has already been shipped, we recommend that you follow our standard return process once you have received the package. The return and refund process will apply in this case. Please note that the original shipping costs may not be refundable in this scenario.
It's important to inform us about any changes or cancellations to your order in a timely manner. This will help us process your request efficiently and avoid any inconveniences. We are here to provide assistance at all times. Our contact information is clearly provided on this website.
-
Customized Products
If you have placed an order for a customized product and wish to cancel it, we recommend that you contact our support team as soon as possible. Customized products may have specific cancellation policies due to their unique nature.
8. Warranties and Liability
At Valiryo, we are committed to the quality and satisfaction of our customers with the use of our products. We provide you with information about warranties and liability related to your purchases on our online store.
-
Legal Warranties
We comply with the legal warranties of products as established by the applicable laws in the European Union, United Kingdom, United States, and Canada. If you are purchasing from a location outside of these areas, we recommend that you familiarize yourself with local laws and consumer regulations that may apply to your purchases. This means that our products are guaranteed against manufacturing defects and non-compliance with specifications for a specific period of time. If a product you have purchased from our store has a defect covered by the warranty, we will provide you with options such as repair, replacement, or refund. Technical service will be provided as Valiryo deems most appropriate to resolve the issue in the best possible way, assuming the transportation cost if transferring it to our headquarters is necessary for repair.
We are committed to your satisfaction and compliance with current laws. If you have questions about product warranties, please contact us. In the frequently asked questions section, you can find more information about possible repairs or product issues and how to resolve it.
-
Limitation of Liability
It's important to use and maintain our products according to the provided instructions. Any misuse, modification, or negligence in maintenance can affect the warranty and functionality of the product and exempt us from liability. At Valiryo, we strive to offer high-quality products and accuracy in the provided information. However, we cannot guarantee that the use of our products will always be trouble-free or meet your specific expectations. In no event shall we be liable for incidental, indirect, or consequential damages, or for economic or commercial losses.
9. Use of the Website and Intellectual Property
At Valiryo, we aim to provide clarity regarding the proper use of our website and the content presented on it, as well as the protection of associated intellectual property rights. For detailed information about the use of the website and the intellectual property of its content, we invite you to review the corresponding section of our Legal Notice.
10. Data Protection and Privacy
The protection of your personal data and your privacy are of paramount importance to us. We invite you to obtain complete details on how we collect, use, and protect your personal data by reviewing both our privacy policy and our cookie policy for advertising purposes.
11. Jurisdiction and Applicable Law
These Terms and Conditions of Purchase, as well as any dispute arising from their interpretation, execution, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Pamplona in Spain, without prejudice to conflict of laws principles.
12. Changes to the Terms and Conditions
Any changes to these Terms and Conditions will be effective immediately after being published on our website. To stay informed about changes, we recommend that you regularly review this page. In the case of significant changes that may affect your rights or responsibilities as a user, we will strive to provide prominent notification on our website or through other reasonable communication channels.
-
Acceptance of Changes
By continuing to use our products or services after changes have been made to the Terms and Conditions, you accept and commit to complying with the revised terms.
-
Contact and Support
If you have any questions or concerns about these Terms and Conditions, please do not hesitate to contact us through the contact area or by email at info@valiryo.com. We will be happy to provide you with the necessary assistance.
-
Date of Last Update
The last update of these Terms and Conditions was carried out on August 11, 2023. The date of the last update is located at the top of this page for your reference.